FAQs

Here is some of the frequently asked questions: 

What is shipping cost and delivery time?


Shipping to countries in EU is free of charge,

Shipping time varies depending on location :

Shipping to Denmark: 1-3 days

Sweden/Norway/Finland is approximately 2-5 days. 

Rest of EU*: 3-7 days 

* includes member states of EFTA ( Iceland, Lichtenstein, Norway and Switzerland )

 

 INTERNATIONAL SHIPPING


Shipping cost outside of the EU , varies depending on location. After your payment is verified, it usually takes 1-2 business days to process and ship your order. This does not include holidays or weekends. In some rare cases, such as during the holidays or large sales/promotions, it may be 2-4 business days before your package leaves our shipping facility.

INTERNATIONAL DELIVERY TIME


After your order has been shipped, the package should arrive at your address in 7-14 business days, however some countries may take 2-4 weeks depending on how quickly your order processes through customs and gets delivered by your country's local postal service. If it has not arrived within the expected timeframe, you can contact us via email and we'll be glad to assist you.

We provide tracking number for all shipments. This will let you track the location of your purchase.

When will I receive my tracking number?

We will send your tracking number after your orders are processed and shipped out. The shipment notification email will include a tracking number. 

 International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

 

What payment methods are available?

 The available payment methods are: Dankort, Visa, Visa Electron, Mastercard, Maestro, JCB Cards, American Express, Diners Club, Danske Netbetaling, Discover-kort, iDeal, ViaBill , MobilePay Online and PayPal 

 

How to care and maintain a TROIS bag

Empty your bag, shake it vigorously to ensure you remove any loose dirt and debris.

Use a soft, dry cloth to wipe the inside of your bag.

Dip the cloth into clean water, and once damp, wipe the outside of your bag. Take care not to soak the leather as this could cause damage.

Mix a few drops of mild soap in a bowl of warm water and dip your sponge into the bowl containing your soapy water. Alternatively use a sponge and commercial cleaner. Always follow the manufacturer’s instructions.

Use the sponge to clean the surface of your bag, always move in the direction of the grain.

Use a clean, dry towel to wipe off excess moisture and soap residue.

Allow your bag to air dry for around 30 minutes.

Use your second soft, clean cloth to apply your chosen leather conditioner. Don’t forget to follow the manufacturer’s instructions. Always rub the conditioner on in a consistent circular motion 

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